Licensing & Support Policy

At SanviNexa, we offer flexible licensing options designed to meet your business needs while ensuring long-term value and reliable support.

1. Regular License

The Regular License includes:

• Full access to the purchased software

• Installation and setup assistance

• 6 Months Free Technical Support from the date of purchase

• Lifetime Free Software Updates (including improvements, feature enhancements, and security updates)

After the initial 6-month support period, clients may renew support services at an additional cost.

2. Extended License

The Extended License is ideal for businesses requiring enhanced support and extended usage rights.

It includes:

• Full access to the software with extended usage rights

• Priority technical support

• 6 Months Free Technical Support (extendable upon renewal)

• Lifetime Free Software Updates

• Advanced customization support (as per agreement)

Extended License holders receive priority response times and enhanced service coverage.

3. Support Coverage Includes:

• Bug fixes and technical troubleshooting

• Installation and configuration assistance

• Guidance on system usage

• Security patches and performance updates

4. What Is Not Included in Free Support?

Free support does not include:

• Major feature development outside the original scope

• Custom modifications beyond agreed specifications

• Third-party integration services (unless included in agreement)

SanviNexa is committed to delivering reliable software solutions backed by responsive support and continuous improvement.